Terms of purchase
Valid from 2022-11-08
Hilke Collection AB
Hilke Collection AB's general terms and conditions of sale apply from the above date and replace all previously published terms and conditions of sale. In the case of sales to individual consumers, mandatory provisions in the Consumer Purchase Act (1990: 932) and the Distance and Home Sales Act (2005:59) also apply. Sales are only made to purchasers who are of legal age or have a guardian's approval.
The goods presented through Hilke Collection AB's website constitute Hilke Collection AB's regular assortment. In the event of any difference between conditions, product information or prices stated on Hilke Collection AB's website and in other publications, it is the information on the website that applies.
Price and Payment
The prices on the website are stated in Swedish kronor and include VAT if you shop as a private person. Companies can shop through Invoice and you need to contact us and we will help you further. Hilke Collection AB has the right to change stated prices on the website and other publications without prior notice.
Payment takes place through the various options offered on our Check Out.
If you choose Klarna (Sweden), you can choose direct payment by card, Swish, invoice or partial payment.
If you want to read more about Klarna's invoice terms, you can read here. There is no invoice fee.
When placing an order, an order confirmation is sent through e-mail. The confirmation contains information about the contents of the order. In connection with the order being dispatched from Hilke Collection AB's warehouse, you will receive a delivery confirmation through e-mail.
In the event of obvious inaccuracies such as so-called explanatory mistakes or the like, regarding the price or the product information specified in the receipt confirmation or the invoice, Hilke Collection AB has the right to correct such price or such information, after which a new receipt confirmation and invoice are sent out. You have the right to cancel your order free of charge if the corrections are not accepted.
Delivery & Delivery Methods
Stock items are normally shipped from us within 1-3 working days.
The delivery time to the nearest delivery point varies depending on the postcode area (and country), but usually takes place within 2-3 days (Sweden) from the start of delivery and within 1 week to countries outside of Sweden.
In the event of a large influx of orders or delays from our suppliers, these goods may in some cases have a longer delivery time. In these cases, you will be notified of this as soon as we have processed your order. In high season, it can take up to 5 days (2 weeks outside of Sweden), such as Black Friday,
graduate periods and before Christmas.
Our packages are sent through Schenker, DHL or Fedex. If you have ordered products that require us to send on a pallet, this will be sent with DHL. Larger packages are sent to agents, while smaller packages such as some jewelry are sent directly to the letterbox (if possible). If you want home delivery, that can also be arranged, but then you need to contact us in connection with your order.
We do not offer pickup at our warehouse.
You can cancel your order until the order has been shipped from our warehouse, otherwise return shipping will be added (and taxes/customs if the order is made outside Sweden). Cancellation must be notified to Hilke Collection by e-mail to firstname.lastname@example.org.
Package not collected by the buyer
For shipments that have not been collected or canceled before return to Hilke Collection AB, a fee will be charged to cover Hilke Collection's overhead costs, up to SEK 300 (Sweden) & total shippingcost/customs/taxes if the order comes from outside of Sweden.
Right of withdrawal and open purchase
When buying in Hilke Collection's online store, according to the Distance Trading Act, you have a 14-day right (within the EU) of withdrawal that starts from the day you receive your product. When returning, the item must be unused and undamaged and packed in its original packaging. It is permitted to open the package and inspect the product in a manner that does not damage the product or its packaging. If you have lifted our brass products / nickel-plated products without cotton gloves, the product must be placed carefully before it is returned to Hilke. Hilke Collection AB reserves the right to charge the cost price for missing/damaged original packaging or in the event that the return is not complete.
Returns usually take place in the same way as the goods are transported to you, so keep in mind that you must have saved packing material and any pallet for the desired return. As Hilke Collection AB is not responsible for possible transport damage during return shipment, we ask you to pack well
Open purchase only applies to consumers (private individuals), not business customers.
Please note that not collecting a package or not accepting a delivery is not considered an exercise of the right of withdrawal. In these cases, we reserve the right to charge the customer a fee regardless of the purchase amount, to cover our administrative costs, shipping and return shipping.
To make a return, email us at email@example.com together with your order number and we will send you a return slip provided that it is within the 14 day right of withdrawal (in Sweden - outside of Sweden you need to book your return by yourself after that you have contacted us and we have approved your return). Then you pack the item properly, using the original product packaging and a protective transport packaging, the same or equivalent to the one in which the item was delivered to you. Our products are always packed in gift boxes and these must be in new condition. You may not send the product directly in your gift box, you need to use packaging box. Then you stick the shipping label that you received from us by email on the package and hand it in at the nearest delivery point. The address to us is printed on the label. Hilke Collection AB, c/o Almroths, Koppargatan 12, 602 23 Norrköping. If you have questions regarding the right of withdrawal, please contact us at firstname.lastname@example.org
Refunds are made within 14-30 working days after we receive your notice to exercise the right of cancellation, provided that the product(s) have arrived in our warehouse. Please note that any invoice must be paid even if you return the item in order not to risk the invoice becoming due. Crediting of the order amount is done after approved return.
The refund is made using the same payment method that was chosen when placing the order, unless otherwise agreed. When paying by card, the money is returned to the same payment card that was used, and when paying by invoice, the invoice is credited. If the invoice has already been paid, the amount is refunded to the customer's bank account.
We will inform you of possible delivery delays and you as a consumer have the right to cancel the purchase in certain situations.
In the event of a complaint, the error must be reported within a reasonable time. Notification of a defect in the product within two (2) weeks from when you discover the defect or should have discovered the defect is always considered within a reasonable time. In the event of a complaint, contact Hilke Collection AB by e-mail to email@example.com. State the order number and reason for the complaint. Please read our Care Instructions before you contacting us.
Be sure to check the goods for any damage when you receive the delivery. This applies to both visible and hidden transport damage, and it is therefore important that you unpack and check the product. In order for goods with visible damage to the packaging to be able to be claimed with our carrier, it must be done within 1-3 days. This must have been noted on your waybill from the shipping company in connection with the receipt, so ask the driver to note the damage and sign. Save the packaging so that the complaint can be handled correctly. If you are unsure, you can review our maintenance advice on the website, as both brass and nickel-plated brass must be maintained.
In the event of an approved complaint, we as the trader are responsible for all costs that can be linked to the return, including all shipping. We will send you a return slip or alternatively ask you to dispose of the product after receiving the complaint email. No complaints are made by telephone. If you have questions regarding complaints, please contact us at firstname.lastname@example.org
You should not redeem a package that looks damaged. If you discover the damage only after you have opened the package, you immediately complain to Hilke Collection AB and Schenker/DHL as above.
For secure payments, we use 3D-secure on our website.
In case of any disputes, we refer to the general complaints board. You can reach them here. Allmänna Reklamationsnämnden, Box 174, 101 23 Stockholm, 08 – 508 860 00. For cross-border purchases, we refer to the EU ODR. They have web address https://ec.europa.eu/odr. Contact in Sweden: email@example.com. ECC Sweden, Box 48, 651 02 Karlstad, Sweden.